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Full Time Service Specialist - Member Contact Center
1st United Credit Union
Pleasanton, CA

 

Description:  At 1st United Credit Union, we are committed to improving the quality of life for our members and communities we serve across the East Bay and Tri-Valley areas. Member Contact Center Service Specialist primarily provides accurate, courteous, friendly, timely, and professional service to all members and potential members, with a focus on service. Identify cross-sell opportunities and cross-sell services to members. Follows telephone etiquette/protocol. Answers calls immediately with minimal transfers. Resolve all member problems on a first call, or chat resolution basis. Candidates must have a thorough knowledge of all credit union policies, procedures, products and services. Spanish speaking is a plus. Must be able to work Saturday hours. Job Responsibilities: Answer Incoming calls and chats to determine the needs of the caller and verify the callerís identity. Determine how to provide direct assistance. Perform service functions for customers (i.e., transfer funds between accounts, loan payments, close and reorder debit cards) Supports and models exceptional service through the phone, chat, and emails both to internal and external members consistently. Process credit card payments Consistently educates members about our self-serve options Mobile Banking, Mobile Deposits & Payments, Fraud Text Alerts, Online Banking, Bill Pay, Automated Phone System, Balance Alerts, etc. Identify products/services that might be beneficial to members and provide them with information about products/services that would provide value Assist other departments and branches with transactions as needed May assist with Remote Teller (ITM) banking transactions to ensure full coverage during business hours Assure members needs are addressed in a polite and friendly manner Comply with applicable laws and regulations 

Requirements:   Prerequisites: Good listening, computer, and telephone skills; able to make decisions with minimum information. Strong communication skills, both written and verbal a must. Basic proficiency with Microsoft Word and Excel required. Easily adapts new technology and the ability to share it with members in order to improve their financial lives. Aptitude to quickly learn products and services and new applications. At least 6 months related experience. Detail oriented, must be good with names and numbers 2-3 years branch teller experience preferred Previous Call Center experience preferred Education: A high school degree or GED is required. 1st United Services Credit Union is an Equal Opportunity Employer /AA-M/F/D/V 

Special Instructions:   Click to apply: https://1stuscu.clearcompany.com/careers/jobs/461f33d7-4a7e-b9e0- 5aed-d308a1800841/apply?source=796311-CS-28978 

You may apply for this job online at: https://1stuscu.clearcompany.com/careers/jobs/461f33d7-4a7e-b9e0-5aed-d308a1800841/apply?source=796311-CS-28978

Contact:  1st United Credit Union

 

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