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Customer Success Specialist / Hospitality
ReServe Interactive Software
2021 West Las Positas Court
Livermore, CA 94551

 

Description:  The Customer Success Specialist (CSS) supports the Customer Success Manager as a project manager for software implementations, providing the first line of support and communication to the customer and ensuring customer success in fully adopting ReServe products.*****As an a CSS, you will have an amazing opportunity to develop and expand your customer service skills, learn new technology, and develop a professional career with opportunity for advancement while working for a well-established and successful software company serving the hospitality industry. As a CSS, you will: *****Manage customer onboarding projects from initial consultation through final delivery and follow-up to ensure excellent customer communication and service *****Conduct customer Q&A sessions, trainings, and webinars in collaboration with the Customer Success Manager*****Efficiently complete assigned onboarding activities including customizing our Cloud software with provided customer data with accuracy and attention to detail *****Assist customers in resolving onboarding and product challenges by providing detailed and informative responses to information requests and/or scheduling follow-up calls and training*****Skillfully communicate with customers in a manner that fosters long-term customer loyalty 

Requirements:  *****Associateís Degree (A.A.) or Bachelorís Degree (B.S./B.A.) preferred (Recent college graduates are encouraged to apply) OR High school diploma with two to four years of customer service, hospitality and/or software implementation experience******Equivalent combination of education and experience will be considered******Experience with Salesforce.com, Microsoft Word; Microsoft Excel; and Microsoft PowerPoint******ReServe Cloud and/or hospitality experience are strong job qualifiers******Other desired traits: entrepreneurial spirit, outgoing personality, exceptional communication skills, problem solving skills, ability to collaborate and work on teams, and exceptional work ethic with commitment to customer loyalty 

Benefits:  *Full-time position with benefits******Monday-Friday work schedule (some flexibility with hours)  

Special Instructions:  Please send your resume to: Melanie McGarvey at melanie.mcgarvey@reserveinteractive.com 

Contact:  Melanie McGarvey
melanie.mcgarvey@reserveinteractive.com

 

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