Recent Job Postings
Guest Services Agent - Palace Hotel (18002RK4)
Residence Inn Marriott San Ramon
2 New Montogomery st
San Ramon, CA 94105
|Description: Here’s To Your Journey with Palace Hotel a Luxury Collection Hotel
The Luxury Collection is a glittering ensemble of locally authentic
hotels and resorts from around the world. Our hotel teams curate the
world’s most enriching and desirable destination experiences. Our
mission is to guide our guests, these seasoned travelers on
transformative journeys that touch their spirits, enrich their lives
and create lasting memories. If you are someone with an appreciation
for evocative storytelling and a desire to provide genuine,
personalized, and anticipatory service, then we invite you to join
us on our journey and explore a career with The Luxury Collection.
The Palace Hotel, a Luxury Collection Hotel, San Francisco, located
at 2 New Montogomery st, San Francisco, CA, 94105 is currently
hiring a Guest Services Agent.
Answer, record, log, and process all guest calls, requests,
questions, or concerns. Operate telephone switchboard station.
Process guest requests for wake up calls, screening calls, do not
disturb, call forwarding, conference calls, TDD relay calls, and
non-registered guest calls. Advise guest of any messages received.
Monitor busy or unanswered lines, check back with callers on hold to
update status, and offer to take a message. Receive, record, and
relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet; transfer guests with
problems to provider's customer support line. Test communications
equipment to ensure it works properly. Respond to special requests
from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have been
met to their satisfaction. Dispatch bell staff or valet staff as
Follow all company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards. Stand,
sit, or walk for an extended period of time. Enter and locate
information using computers and/or POS systems. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
Marriott International is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws. Marriott International considers for
employment qualified applicants with criminal histori |
|Requirements: See Description |
|Special Instructions: To apply now, go to: https://jobs.marriott.com/marriott/jobs/18002RK4?
|You may apply for this job online at: https://jobs.marriott.com/marriott/jobs/18002RK4?%3Flang=en-us|
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